FAQ

Category Type Keyword
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General

Motherboard - Can I turn off the on-board power/reset/BCLK+/BCLK- button LED light ?
Yes, please go to BIOS >> Settings >> Advanced >> Power Management Setup >> On board Function LED Control >> set to [ Off ] to turn off all the LED light on motherboard.
Motherboard - I want to turn off CPU Phase led permanently on my motherboard but if I turn off from Control center, after restart the LED will still lit on. How can I disable it permanently?
Please go to BIOS, check the ECO section and set the Motherboard LED control to Off.
Motherboard - Can I wake my system by USB mouse or keyboard from Hibernation(S4) or Shutdown(S5) ?
No, B85M-E33 only support resume by USB device from Sleep(S3). If you want to resume from Hibernation(S4) or Shutdown(S5), please use PS/2 mouse or keyboard.
Motherboard - Can I let other user to enter BIOS setup to allow them to check bios settings but restrict them from changing any bios settings?
Please follow the below steps to create "User Password" Boot → Press "DEL" to enter BIOS → SETTINGS → Security → Create "Administrator Password" → Create "User Password", When user enters the bios setup using "User Password" then he could only check BIOS settings but he is not allow to do any modification.
Motherboard - What does ECO Center button do?
This button is used to automatically reduce power consumption without sacrificing performance. To enable ECO mode, set this button to ON while the system is in power off mode. On the next boot, the system power consumption in idle mode will be less than usual. In addition, the PCI slot will be unavailable. To disable ECO mode, set this button to OFF while the system is in power off mode.
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Driver

Motherboard - Why my USB3.0 device show as "unknown device" in device manager under Windows 64bit?
Please try to reinstall the "Intel USB3.0 driver" found in the below link http://www.msi.com/service/download/driver-18179.html Note: This driver is for Win7 64bit
Motherboard - Is it able to plug-in 2 nVIDIA VGA cards?
Yes, please install the VGA driver to 285.38 or above.
Server - test
test
All-in-One PC - On a computer that is running Windows 7, you use the Chkdsk.exe program to schedule a disk check during the next system startup. However, the disk check does not start correctly.
This problem is more likely to occur on computers that have infrared devices equipped Please refer to the below website and download/install Microsoft hotfix http://support.microsoft.com/kb/975778/en-us
All-in-One PC - Why there is no video on webcam when execute Windows Live Messenger on Windows Vista 32/64 operation system?
It is because the webcam driver default will be TV tuner if you have an optional TV Tuner. Please follow the the steps as below SOP to change it.
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Software

Notebook - What is the main function of SHIFT?
Please refer to the help guide.
Notebook - Where can I update the latest XSplit Gamecaster? (For models which is bundled with the XSplit Gamecaster)
Click on the “Update Available” at the bottom of XSplit Gamecaster’s main screen and then click on “Update now” to automatically update to the latest version of XSplit Gamecaster. You can also visit XSplit Gamecaster’s website to download the latest version of XSplit Gamecaster. (https://www.xsplit.com/download) *If you haven’t redeemed the MSI exclusive 6 months free premium license, find the guide at the below FAQ link. (http://www.msi.com/faq/nb-1198.html)
Tablet - Videos can’t be playing by YouTube app. YouTube player shows [Connection to server lost. Touch to retry.] as attached picture.
MSI recommends using browser to watch video if YouTube app shows the message of server error.
Notebook - What is the main feature of Super charger and iCharger?
Please refer to the help guide.
Notebook - Can I use SteelSeries Engine (SSE) to set key macros to control any media players?
If your media player provides global hotkeys for users to control, just set the key macros in SSE according to those hotkeys, but if not, you will probably need some plug-ins for your media players to provide global hotkey functions. Take Windows Media Player (WMP) as an example, it doesn't provide any global hotkeys, so you need to search some plug-ins for WMP on the Internet. Some of them provide many pre-defined global hotkeys for basic operations of WMP. Load the plug-ins and enable it while using WMP, and then you can define the key marcros in SSE according to those global hotkeys to control the WMP , no matter which window you are focusing on. However, if you have SSE 3.0 version or above on your model, you can directly assign some combo keys with media control functions. Please see the attached image for instructions.
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Storage

Notebook - Is it normal that HDD diagnostic tools report a warning of Ultra DMA CRC Error Count (C7)?
We may find some CRC errors when data transfer. C7 warning does NOT mean fatal error or data loss. All of data was stored at buffer and will be re-sending immediately. Besides, you can also find more CRC FAQ in attached document.
Notebook - M.2 Solid State Drive (SSD) can’t be detected by system.
MSI suggests user to update latest EC (version 504 or newer) and BIOS (version 109 or newer). Please make sure EC is updated completely before start the upgrade process of BIOS.
Notebook - If using external keyboards, are they supported by SSE (SteelSeries Engine)?
Only those keyboards by SteelSeries are supported by SSE.
Notebook - Some Blu-ray disks can't be read by my MSI notebook's TSST SN-406AB Blu-ray drive.
Some Blu-ray disks might have compatibility problem with the Blu-ray drive. You can try to flash the new firmware of your Blu-ray drive to improve this problem. Download Link: http://download.msi.com/nb_drivers//ap/SN-406AB_TM01.zip
Notebook - SSD only runs in SATA 2 (Gen 2). How can I set SATA 2 (Gen 2) to SATA 3 (Gen 3) speed?
Please update to the latest BIOS Version 10G/50G. You can have the max SSD speed as SATA 3 (Gen 3). Check the link below: http://www.msi.com/product/nb/GX70_3BE.html#download
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BIOS

Motherboard - How can i disable led of clear CMOS button on rear panel?
Please enter into BIOS setup and go to Settings=>Advanced=>Power Management Setup, and switch item "On board Function LED control" to "Off".
Motherboard - Why I change the Power LED from "Blinking" to "Dual Color" but my Power LED color remains the same when I boot my PC ?
The Power LED setting works only for S3 (Sleep) state, Power LED will blink or change to another color depending on the BIOS setting.
Motherboard - Why the device manager got the exclamation mark in USB 3.0 device under XP system?
Please update BIOS to E7693AMS.M20 can solve this case.
Motherboard - There is BIOS item "EuP2013". Will it affect any performance and stability of high end MotherBoard ?
Our latest BIOS has fine tuned the item to ensure stability and performance of X99S SLI PLUS while enabling "EuP2013". Please update BIOS to the latest version "E7885IMS.150".
Motherboard - I want to use M-Flash to update my bios but system cannot detect my USB pen drive?
VIA VL806 USB 3.0 port don't support M-Flash function, please plug your USB pen drive to other USB port