FAQ

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General

All-in-One PC - How to fix “Insert media. Some files are missing” when you push refresh or reset button in the Recovery screen of the Windows 8.1?
Please download the patch file on the following link. After executing it, the operating system will reboot itself and complete the fix. Please refer to the instruction in the attachment. File: http://www.msi.com/downloads/faq/aio_win8.1_pbr_fix.zip    
Motherboard - Could i use live update to update my system bios when system is under OC mode?
It is suggested that to disable OC mode temporarily when using live update to update system bios as OC mode might cause system instability and might cause update faileure.
Motherboard - Could you tell me why my system will enter the EFI shell automatically upon system bootup?
If there are no bootable device plug into MB then system will enter EFI shell automatically.
Motherboard - How can I restore the default system configuration data?
In order to clear the CMOS RAM data, you have to short the jumper JBAT1 on the motherboard during system shutdown.
Motherboard - I'm trying to modify the CPU fan speed but it doesn't work at all, please help.
Make sure that you are using 4 pin CPU fan to be able to use the fan control function, 3 pin CPU fan don't support this function.
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Driver

Motherboard - I have installed all the Drivers but I will still see an "Unknown device" under device manager.
Windows XP don't support the Intel Smart Connect Technology, please follow the below steps to disabled this function.Go to BIOS setup>>Setting >> Advanced >> Intel Smart Connect Configuration >> Set Intel Smart Connect Technology to Disabled
Motherboard - Why my USB3.0 device show as "unknown device" in device manager under Windows 64bit?
Please try to reinstall the "Intel USB3.0 driver" found in the below link http://www.msi.com/service/download/driver-18179.html Note: This driver is for Win7 64bit
Motherboard - How can I enabled SLI function in Windows when using sandybridge CPU?
Please update Nvidia driver to 296.42 / 301.24 version which could fix this issue
Motherboard - After I set my system to 3way Crossfire + Eyefinity then my system cannot run 3DMark11 benchmark? Why?
AMD Catalyst 12.6 driver could fixed this issue.
Motherboard - Is it able to plug-in 2 nVIDIA VGA cards?
Yes, please install the VGA driver to 285.38 or above.
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Software

Notebook - Battery Calibration tool always shows [????/??/??] on status info (See attached picture).
MSI recommends users to update Battery Calibration tool to v1.0.1405.0701 or later version. The date of last calibration will be shown correctly with new battery tool. It will extend the life cycle of the battery and optimize battery performance as well.
Notebook - When I update the BIOS from the version E1757IMS.611 or earlier version to the latest version by BIOS setup utility, the error message appears: “ROM Image update denied. EFI_SERCURITY_VIOLATION! ROM Image Version is invalid.”
Earlier BIOS version can’t flash by BIOS setup utility. Please download and extract attched zip file, and follow the instruction in it to flash BIOS under “UEFI Shell mode”.
Notebook - When I update the BIOS from the version E16GCIMS.611 or earlier version to the latest version by BIOS setup utility, the error message appears: “ROM Image update denied. EFI_SERCURITY_VIOLATION! ROM Image Version is invalid.”
Earlier BIOS version can’t flash by BIOS setup utility. Please download and extract attached zip file, and follow the instruction in it to flash BIOS under “UEFI Shell mode”.
Motherboard - I cannot finish running the New 3D Mark Fire Strike test using my new system, is there something wrong?
Please remember to set the MSI Liveupdate reminder setting to Disabled to prevent this issue
Motherboard - My Command center will sometimes hang under Windows? What should I do?
Command center 1.0.0.65 fixed this issue
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Storage

Notebook - I would like to upgrade my notebook. What kind of interfaces of storage devices, such as Hard Disk, Solid State Drive and Optical Drive, are in my notebook?
Please find the interface of storage device for all models in the attached file.
Notebook - Some Blu-ray disks can't be read by my MSI notebook's TSST SN-406AB Blu-ray drive.
Some Blu-ray disks might have compatibility problem with the Blu-ray drive. You can try to flash the new firmware of your Blu-ray drive to improve this problem. Download Link: http://download.msi.com/nb_drivers//ap/SN-406AB_TM01.zip
Notebook - SSD only runs in SATA 2 (Gen 2). How can I set SATA 2 (Gen 2) to SATA 3 (Gen 3) speed?
Please update to the latest BIOS Version 10G/50G. You can have the max SSD speed as SATA 3 (Gen 3). Check the link below: http://www.msi.com/product/nb/GX70_3BE.html#download
Notebook - My laptop equips with a Blu-ray Drive (TSST/SN-506BB) but it cannot play BD video and give a warning message [Stop Playing](See attached picture). It works normally when playing DVD discs.
MSI recommends user update the latest ODD firmware. You can download the source package from attached file or following link. http://download.msi.com/uti_exe/ODD_Frimware.zip Please follow the instruction and update your ODD firmware. 1. Unzip the [ODD_Frimware.zip]. 2. Execute [SFDNWIN.exe] file. 3. Click [Download File Open] icon to open file. 4. Select correct bin file and click [Open]. 5. Click [Start Download] icon to upgrade firmware. 6. Click [OK] to start download process. 7. After process complete, click [OK] to restart system.
Tablet - The contact's photos in SIM card cannot be edited on Primo 76.
Please export the contact information to your Google account, and then the photos are able to be edited. Because SIM card's size has only 64kb~128kb, it cannot afford more contact photos inside.
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BIOS

Motherboard - How can I adjust CPU ratio, there is no options for it?
The CPU Ratio allows you to input number key directly.
Motherboard - When i try to install VMware player on windows 7 32bit, system shows warning message that Intel VT-X was disable. Where can i find the option and enable it?
Please enter BIOS setup and go to OC => CPU Features => Intel Virtualization Tech => Enable. Then you can install VMware Player successfully.
Motherboard - Can I let my system to bootup automatically without the need to manually bootup the system once the power comes beck from power failure?
Go to BIOS setup >> setting >>advanced >>Power Management setup >> Set Restore after AC Power Loss to "Power ON"
Motherboard - My CPU fan is too noisy, Is there a way to lower down the CPU fan RPM?
Go to BIOS setup >>Seting >>Advanced >>Hardware Monitor >> Set CPU Smart Fan Target to "Enabled",Set "CPU Min.Fan Speed" .
Motherboard - I cannot find the X.M.P. option in the bios setup? do I need to update to latest bios?
Make sure that the memory that you have purchased have support X.M.P. function, if your memory cannot support the X.M.P. function then the XMP option will be shown in the Bios setup Note: Intel Chipset could support XMP function