FAQ

Category Type Keyword
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General

All-in-One PC - How to solve screen blurred issue for Gaming 24GE 2QE 4K ?
Please follow the document to upgrade firmware for fixing the issue.
All-in-One PC - How to make AIO or Barebone shutdown automatically itself ?
Windows provide task scheduler for the user control system action, please follow the document "How to setup system shutdown by schedule" to setup schedule for system shutdown automatically.
All-in-One PC - I want to setup my system boot up automatic when power come, how can I do ?
In power management, there are several rules can ensure system always ready to work after power cut or shutdown. When power back, the system will boot up automatic again. Please follow the document “How to setup system boot up automatic when power come ?” to setup BIOS Configuration in the system.
All-in-One PC - Can I upgrade my AIO or Barebone from Win XP, 7 to Win 8.1 ?
When Microsoft release latest operation system, MSI will announce the upgrade list for the model. Please check the list by the picture “Upgrade List” to upgrade your system. Remember do not upgrade operation system to none support platform in case hardware or software have compatibility issue.  
All-in-One PC - I want to upgrade SSD, memory, graphic card for my AIO, how can I do ?
The AIO is unique. Some AIO allow to upgrade SSD, or memory. Some AIO does not. If you would like to upgrade your AIO. Please contact with our service center or local distributor for the service. We do not suggest users replace any hardware components by their own. As it is not easy to tear down and assemble. Here is the contact info as below: MSI branches: http://www.msi.com/about/contact-us/ Distributors: http://www.msi.com/service/wheretobuy/
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Driver

Motherboard - Why my USB3.0 device show as "unknown device" in device manager under Windows 64bit?
Please try to reinstall the "Intel USB3.0 driver" found in the below link http://www.msi.com/service/download/driver-18179.html Note: This driver is for Win7 64bit
Motherboard - Is it able to plug-in 2 nVIDIA VGA cards?
Yes, please install the VGA driver to 285.38 or above.
Server - test
test
All-in-One PC - On a computer that is running Windows 7, you use the Chkdsk.exe program to schedule a disk check during the next system startup. However, the disk check does not start correctly.
This problem is more likely to occur on computers that have infrared devices equipped Please refer to the below website and download/install Microsoft hotfix http://support.microsoft.com/kb/975778/en-us
All-in-One PC - Why there is no video on webcam when execute Windows Live Messenger on Windows Vista 32/64 operation system?
It is because the webcam driver default will be TV tuner if you have an optional TV Tuner. Please follow the the steps as below SOP to change it.
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Software

Notebook - What should I do if right-click jump list in the taskbar has illegible icons in Windows8/8.1?
Go to Control Panel->Programs->Programs and Features->Installed Updates, Find the Update(KB3072318),uninstall this update, reboot the laptop and problem solved.
Tablet - [Windows 10] How to solve the problem of screen rotating angle becomes 90 degrees after upgrading to Windows 10?
Please renew G-sensor driver for Windows 8.1 from MSI Official website.
Notebook - When I launch some games or video players, the program crashes or shows video without displaying image. How to resolve it?
The issue can be resolved if system updates Nahimic to version 1.2.2 or newer release. Please also note that you should update Realtek audio driver from MSI official website.
Notebook - How to use Battery Calibration to calibrate the battery?
Battery Calibration is a built-in battery software, it can help you to calibrate the battery (to reset the battery power setting) through one simple click. To run Battery Calibration, left click on the Battery Calibration icon in the MSI folder of the Start menu. Before running Battery Calibration, please keep the AC adapter plugged during the whole process, make sure the battery pack is properly installed and close all other running applications. The calibration process will start automatically by clicking on the “Start” button. Quit Battery Calibration by clicking “OK” once the calibration is done. Regularly calibrating the battery can maintain the battery capacity and increase the service life.
Notebook - How to solve the error messages of MSI True Color?
Please use the latest version of MSI True Color from MSI Official website.Then, please follow the following document for installing MSI True Color.>> http://www.msi.com/pic/faq/10016291@2015-0709-0634-101076@faq_0000000001733_en.pdf If any error message occurs after installing MSI True Color, please refer to the attached file.
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Storage

Notebook - Is it normal that HDD diagnostic tools report a warning of Ultra DMA CRC Error Count (C7)?
We may find some CRC errors when data transfer. C7 warning does NOT mean fatal error or data loss. All of data was stored at buffer and will be re-sending immediately. Besides, you can also find more CRC FAQ in attached document.
Notebook - M.2 Solid State Drive (SSD) can’t be detected by system.
MSI suggests user to update latest EC (version 504 or newer) and BIOS (version 109 or newer). Please make sure EC is updated completely before start the upgrade process of BIOS.
Notebook - I would like to upgrade my notebook. What kind of interfaces of storage devices, such as Hard Disk, Solid State Drive and Optical Drive, are in my notebook? For adding SSD, what's the suggest Stripe Size for the RAID volume?
Please find the interface of storage device for all models in the attached file.
Notebook - If using external keyboards, are they supported by SSE (SteelSeries Engine)?
Only those keyboards by SteelSeries are supported by SSE.
Notebook - Some Blu-ray disks can't be read by my MSI notebook's TSST SN-406AB Blu-ray drive.
Some Blu-ray disks might have compatibility problem with the Blu-ray drive. You can try to flash the new firmware of your Blu-ray drive to improve this problem. Download Link: http://download.msi.com/nb_drivers//ap/SN-406AB_TM01.zip
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BIOS

Motherboard - How to use M-FLASH to recover my failed BIOS?
Please follow the below instruction to recover the failed BIOS 1. Download the BIOS file for your motherboard from MSI website. 2. After downloading the BIOS file, extract it only to the root folder of FAT16/FAT32 USB pen drive. 3. Set the Multi-BIOS switch to the functional BIOS ROM before powering on the system. 4. Connect the USB pen drive to the motherboard then power on the system and press “Del” key to enter BIOS. 5. Go to “M-FLASH” and then click “Select one file to update BIOS and ME” and Select the BIOS file for bios update. 6. After selecting the bios file, the system will restart automatically after 5 seconds. 7. Set the Multi-BIOS switch to the BIOS ROM that you want to recover when you see the following message. 8. Press any key to continue and system will start to flash the bios. Note: Do not remove the USB pen drive during bios flash process. 9. After bios file have been updated successfully then system will auto restart.
Motherboard - How to use M-FLASH to recover my failed BIOS?
Please follow the below instruction to recover the failed BIOS 1. Download the BIOS file for your motherboard from MSI website. 2. After downloading the BIOS file, extract it only to the root folder of FAT16/FAT32 USB pen drive. 3. Set the Multi-BIOS switch to the functional BIOS ROM before powering on the system. 4. Connect the USB pen drive to the motherboard then power on the system and press “Del” key to enter BIOS. 5. Go to “M-FLASH” and then click “Select one file to update BIOS and ME” and Select the BIOS file for bios update. 6. After selecting the bios file, the system will restart automatically after 5 seconds. 7. Set the Multi-BIOS switch to the BIOS ROM that you want to recover when you see the following message. 8. Press any key to continue and system will start to flash the bios. Note: Do not remove the USB pen drive during bios flash process. 9. After bios file have been updated successfully then system will auto restart.
Motherboard - How can i disable led of clear CMOS button on rear panel?
Please enter into BIOS setup and go to Settings=>Advanced=>Power Management Setup, and switch item "On board Function LED control" to "Off".
Motherboard - Why I change the Power LED from "Blinking" to "Dual Color" but my Power LED color remains the same when I boot my PC ?
The Power LED setting works only for S3 (Sleep) state, Power LED will blink or change to another color depending on the BIOS setting.
Motherboard - Why the device manager got the exclamation mark in USB 3.0 device under XP system?
Please update BIOS to E7693AMS.M20 can solve this case.